State Farm® Insurance Agent Jana Lake

"I cannot get them to answer the phone they didn't file that I bought Insurance before I ever got a tag now I have my tags being revoked and I can't get them to help me and I've asked three times for them to help me do not use this company they won't call you back"

"Kindness goes a long way and great customer service never leaves the mind. I had been with Farm Bureau for over 10 years, unfortunately my agent left and I was assigned to a new agent Lori Thomas. I was immediately disappointed with the service and lack of help along with incorrect information I was provided. I remembered a conversation I had with Brianna H. and how detailed, patient she was and following up with a question I had. The service she provided me with left me so impressed that I switched EVERYTHING to her. Although I may pay a little bit more, I have no problems doing so when I am able to be treated with kindness, transparency, honesty and respect. Anyone I come across I do not hesitate to tell them about Brianna at State Farm. Insurance is something “just incase”, but just incase of anything I know I’d want Brianna to help me navigate in those moments. THANK YOU BRIANNA!!"

"They are great with people me anything I need help with great people"

"The office team is great to work with! I know that when I call with any questions I get a quick responses! I definitely recommend Jana If you’re in the market for insurance!"

"Great workers. Always strive to give their customers the best insurance experience"

"I highly recommend Jana's office to anyone. The atmosphere is always positive and encouraging. Her whole team are some of the best in the business!"

"very knowledgeable, so incredibly helpful and saved us quite a bit on our insurance. Glad we switched to Jana and her team."

"Jana has such a great team. Brianna, Courtney, Donniesha, Katelin, Tujuana and Tucker are all top notch! Definitely recommend this office!"

"My grandfather conducts business with Tijuana Mulcahy, and she is extremely professional! She is dedicated to helping clients with their insurance needs. She always takes time to answer questions and address any concerns that he has! She is not just an insurance agent; she is a trusted advisor who consistently goes the extra mile for her clients. She has a kind and compassionate approach to her work, creating a positive experience for everyone she interacts with. Thank you Miss Tijuana!"

"I do business with Miss Tijuana Mulcahy, and she has a jewel of a personality! She always takes the time to answer questions and address concerns. She has a specialty for making complex insurance matters so easy to understand to the regular customer. She has a truly beautiful spirit and is an exceptional professional! It is a pleasure to work with someone so knowledgable and caring! I hope she continues her job there for years and years to come!"

"I have been needing to go in and ask some questions. I had let my imagination run away with the whole idea. I stopped through and finally I asked. I'm so glad I did and I appreciate how it was explained by Katelin so I could understand the whole thing. Great customer service."

"Working with Ms. Tujuana was an absolute pleasure. She was knowledgeable, patient, and truly took the time to explain everything in a way that made sense. I felt heard and supported throughout the entire process. Her professionalism and dedication to finding the best solution for my needs were outstanding. Highly recommend Ms. Tujuana to anyone looking for a trustworthy and reliable individual."

"Just wanted to drop a note to give a huge shoutout to Tujuana Mulchy. I’ve been with State Farm for over three decades and she has been my go to person. She never left me hanging, nor left it for me to figure out. She not only has assisted me with my insurance needs for my vehicles, life insurance policies, etc. But when I had a flood/water issue, she made sure I was on the right path for assistance when no one else could answer the questions that I needed answered. She was definitely a life saver on that one…and I’m forever grateful. That’s when those years of experience shined through. When she says that she’s going to call you back, she always does. I don’t think I could ever find another insurance agency, or agent as experienced and trustworthy as Tujuana at State Farm. I’m a proud and satisfied customer for life."

"I have my renters insurance through State Farm/ Brianna Stephenson. She has been very professional and always there to help with any questions I have. I recommend making an appointment with her for all of your insurance needs."

"I had the most exceptional experience working with Tucker Bass! He was both professional and very customer service oriented from start to finish. He was very knowledgeable on the various types of policies I was looking for which was extremely helpful for someone such as myself who has little knowledge about insurance. He assisted with getting me the right coverage to meet my needs and did so in a timely and kind manner. Thank you Tucker for all your help!"

"I had been needing to switch my auto insurance policy and was referred to State Farm. Brianna assisted me with getting a new policy. She answered my many questions and was so patient with me during the process. Jana, Brianna is the best and has awesome customer service."

"Brianna was very helpful in setting up my auto insurance. She explained everything in detail so I understood exactly what was needed and how to get it started. I will be moving other policies to them also."

"Hey no lie the best customer service EVER I'm going to stay with them for a long time they're fast and very helpful. Thanks Tucker."

"Excellent monthly policy. excellent service"

"Very professional"

"Professional and courteous service for all my home and auto insurance needs."

"Very kind group of workers"

"JANA LAKE AGENCY HAS TAKEN CARE OF ME FOR OVER 7 YEARS AND THEY ARE GREAT AT WHAT THEY DO I CAN’T SAY ENOUGH GOOD STUFF ABOUT THEM"

"Very irresponsible and unreliable. I wouldn't recommend them at all!!!"

"I've been with State Farm and at this location for years. The people who work here are greatly appreciated. If I have issues or need any questions answered, they respond quickly and know their stuff. I was in 2 car accidents, and they made things easy for me when I needed to get a rental and file a claim. Highly recommend"